1. About us and our Products
1.1 This website is owned by yourbalm.com, our products only include natural products. Trading address: yourbalm, 17 Beckside, York, YO41 5NS, United Kingdom.
1.2 We recommend on first use to test on a small area of skin first. Should irritation or allergy occur, stop using the product and visit your GP showing them our packaging immediately.
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.3 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.5 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Bulk/trade order via the yourband page linked in the footer.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. Our website used Stripe, your payment details are not stored by yourbalm.com
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete you will receive your produce within 7 days.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched within 2-4 working days and any estimated dispatch date is a an estimate, which can change without notice.
4.2 We will normally deliver goods within 2-4 working days of dispatch.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Any islands or the Highlands/Islands of Scotland.
4.5 We will deliver the goods to the premises you specify on your order.
4.6 Disposal of packing materials is your responsibility. Recycling packaging where possible.
4.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.8 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery person at the time of delivery or ourselves within a reasonable time.
4.9 If the goods are lost or damaged in transit, please let us know promptly.
5. Cancellation and returns
5.1 You may properly examine the goods for 14 days as you would do had you visited a store, however you may not return any goods that have been used unless they are faulty.
5.2 You must return any products in the original packaging to the address stated on our website under contact us.
5.3 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.4 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
6.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.8 We are unable to guarantee and exact colour match due to the nature of the product.
6.9 All products contain approximately 30ml of yourbalm.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
8. Use of Website
8.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
8.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
8.3 Subject to paragraph
8.4, no part of this Website may be reproduced without our prior written permission.
9. Visitor Conduct
9.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
10. Site Uptime
10.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
11. Links to and from other websites
11.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
11.3 If you choose to link to our website in breach of Paragraph you shall fully indemnify us for any loss or damage suffered as a result of your actions.
12. Exclusion of Liability
12.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
12.2 Law and Jurisdiction, This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.